HOW TO ORDER.

If you have problem using paypal:

Send us your order by mail and weŽll send you the bill and our paypall adress for payment.

WHAT ARE THE SHIPPEMENT CHARGE ?

PRODUCT AVAILABILITY

Please note that listed availability might not be applicable for multiple copies of an item, and that sudden demand for an item can have an effect on its availability. We will inform you by phone or e-mail if any items in your order prove to be unavailable.


Shipping times are calculated from the time your merchandise leaves the HiModel warehouse. Packages are usually shipped from our warehouse within 3 days of your order. This would be delayed if an order were placed over the weekend or on a holiday. Please make your arrangements accordingly.

Due to the high damage rate of airplane and sailplane kits during delivery, we now do not accept retail orders for products like airplane kits.

We ship all our orders using 2nd class royal mail. Depending on your requirement and the weight, size of your order, shipments usually takes 5 to 7 days; and about 3 days in UK. Many airplane and sailplane kits, which do not exceed box size restrictions, can be shipped worldwide.

SHIPPING DAMAGE/MISSING/INCORRECT ITEMS IN YOUR MAIL

Notify us immediately (preferably by Email) about the damage or loss and we will start the claim process. You will then be advised of the status of your claim.

In case a incorrect item been sent with your order, notify us immediately upon receipt, We will resolve it on a case by case basis.

BACKORDERS

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. Certain sale merchandise, products with uncertain availability, discontinued items may not be backordered. On occasion we may run out-of-stock on an item while we are wating for your payment, in this case, we will whip you the rest of your order unless you note otherwise, We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. We will only ship back orders via an "express" ship method at the customer's request and cost. Backorders shipped at our expense will be shipped via the most economical shipper. You may cancel your backorders at any time prior to the order being packed up for shipping.

Any outstanding balance dues will be applied to your next order.

LIMITS OF RESPONSIBILITY

We accept no responsibility for crash damage and/or loss of kits,accessories, etc. It is difficult or impossible to determine for certain whether crash damage was due to radio system failure or operator error. Electrical polarity must be properly observed in hooking up electrical components. Current limits must be observed with batteries, speed controllers, and electric motors. Frogmodels accepts no responsibility for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts etc.
International radio frequency and electric current requirements are the responsibility of the buyer.

Once you receive your battery or battery pack, test it for low voltage condition before you charge or discharge the battery. There is absolutely no warranty for any Lithium Polymer battery or battery pack once you have placed it on a charger. Once you use or discharge a Lithium Polymer battery or battery pack there is no warranty. As it is difficult or impossible to determine that the discharge rates do not exceed the manufacturer's specified maximum rates for these cells in your application. Therefore, the use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and there is no warranty, expressed or implied, with respect to the capacity, life in cycles, storage, or discharge characteristics of cells in RC use, nor any other use nor aspect. We strongly suggest you use a safety guard component with these cells. Lithium Polymer batteries hold a huge amount of energy and must be respected. Since we cannot guarentee customers will follow the proper safety precautions and use an appropriate well functioning charger with the correct settings, we cannot accept any responsibility for the use of Lithium Polymer battery products. Therefore, frogmodels assumes no responsibility for the use of Lithium Polymer battery products by our customers. Your use of this product means you accept our terms and you are fully responsible for any consequences.

We do not share , rent, or sell your private information to any other company or individual. All your personal information will solely used for Frogmodels to offer a better service to you.

PRICES AND/OR DESCRIPTION CHANGES

All prices, pictures and descriptions on this site and all otherFrogmodels publications are subject to change without notice. Frogmodels maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications,Frogmodels reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.